At Simbo Blog, we are committed to providing fresh, high-quality agricultural products directly from the field to our customers. This Refund Policy explains the conditions under which refunds and returns are accepted.
- Fresh Agricultural Products
Because we sell perishable goods (such as fruits, vegetables, herbs, and roots), refunds are only available in cases of:
Damaged products upon delivery.
Wrong items shipped.
Products that do not meet the quality standards promised.
To be eligible for a refund, you must contact us within 24 hours of delivery with clear proof (photo or video) of the issue.
- Non-Refundable Items
The following are non-refundable:
Products reported after the 24-hour period.
Items that were mishandled or improperly stored by the customer.
Sale or discounted items.
- Return Process
If your order qualifies for a refund:
Contact us at [Insert Contact Email] within 24 hours of receiving your order.
Provide your order number, proof of purchase, and photos of the product.
Our team will review your request and, if approved, we will arrange a refund or replacement.
Refunds are processed back to your original payment method within 2 business days.
- Exchanges
Where possible, we may offer a replacement product instead of a refund. This is subject to availability and delivery conditions.
- Contact Us
For any questions regarding this Refund Policy, please contact us at:
Email: suporte@simboblog.com